Privacy Policy
This policy explains what Motorek collects when you book a service, why each piece is needed, and what you can ask us to delete.
LAST UPDATED · 1 NOVEMBER 2026What we collect
Your name, mobile number and email; the cars you save, including make, model, year and plate; the addresses and map pins you set; your booking history; and payment records. If you book as a guest we keep only what the single booking needs.
Why we collect it
To send a technician to the right car in the right place with the right oil, to show you accurate status, to take payment, and to issue a valid invoice. We do not build advertising profiles.
Location data
A map pin is stored with the address you save so the technician can find the car. We do not track your device in the background, and the pin is used only for bookings you make.
Payment information
Card and Apple Pay payments are handled entirely by our payment provider, Moyasar. Your card number and security code never reach Motorek, and we do not store them in any form, not even the last four digits. What we keep against a booking is the amount, the method and the provider's transaction reference.
Who else sees your data
The assigned technician sees the car, the plate, the address and your contact number for the duration of the booking. Our payment provider, Moyasar, sees what a transaction requires. Three services support the apps: a push notification service, which relays booking alerts to your device; OpenStreetMap's address lookup, which receives the map point or the place name you search for, so the app can fill in the area and street (it receives no name, number or booking details); and a website analytics service, which counts page visits and receives no booking details. We do not sell your data and nobody else receives it.
How long we keep it
Account data stays until you delete the account. Invoices and payment records are kept for the period required by tax law. Guest booking data is removed once the service is complete and any dispute window has passed.
Your choices
You can view and correct your details in the app and remove a saved car or address at any time. You can delete the account yourself: in the app under Account → Delete account, or on this site after signing in, under Account → Delete account (the steps are at motorekcs.com/delete-account). Marketing messages, if you opt in, can be switched off without affecting the service.
Changes and contact
If this policy changes we will show the new version in the app before your next booking. Questions and deletion requests go to the support channels on this site.