Terms of Service
These terms cover what you can expect from a Motorek booking and what we need from you for the service to go ahead.
LAST UPDATED · 1 NOVEMBER 2026The service
Motorek performs a mobile oil change and related maintenance at the location you choose. The scope of each visit is exactly what you selected when booking, shown on the review screen before you confirm.
Booking and confirmation
A booking is confirmed when you receive a reference number. Guest bookings are confirmed the same way, and the reference is how the service is tracked and discussed with support.
Prices and VAT
Prices are shown before you confirm and include VAT at the applicable rate, currently 15%. Nothing is added afterwards. If a service cannot be completed as booked, we will tell you the revised price before continuing.
Payment
You pay when you book, online with mada, Visa, Mastercard or Apple Pay. We send a technician once the payment is confirmed. Your card details go straight to our payment provider, Moyasar. Motorek never stores them.
Cancellation
You can cancel free of charge in the app or on the website. For a visit booked for now, you have 10 minutes after booking. For a scheduled visit, you can cancel up to 1 hour before the booked time. If no technician has been given your booking yet, you can cancel at any time. When you cancel a paid booking, we refund the full amount to the card you paid with. Your bank may take a few working days to show it. After the cancel time has passed, or once the technician is on the way, call us on +966 11 465 2841.
Access and safety
The car must be parked legally with roughly two metres of clearance on the driver side, in a place with ventilation. The technician may decline to work where it is unsafe or prohibited, and will contact you to arrange another spot.
Your responsibilities
Keep your car, plate and address details accurate, and be reachable on the number in your account during the booking window. Incorrect details are the most common reason a visit cannot be completed.
Liability and disputes
We are responsible for the work carried out and the parts we supply. We are not responsible for pre-existing faults found during the visit, though we will point them out. Raise any issue through support with your reference and we will resolve it directly before anything else.
Who we are
Motorek Car Services. Commercial Registration No. 7049897791. VAT Registration No. 312976929200003. Support: support@motorekcs.com, +966 11 465 2841.